Terms of Service

1. Agreement to Terms

By accessing and using Rugged Candle Company's website and services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using this site.

2. Use License

Permission is granted to temporarily download one copy of any materials on Rugged Candle Company's website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

• Modify or copy the materials
• Use the materials for any commercial purpose or for any public display
• Attempt to reverse engineer any software contained on our website
• Remove any copyright or other proprietary notations from the materials
• Transfer the materials to another person or "mirror" the materials on any other server

This license shall automatically terminate if you violate any of these restrictions and may be terminated by Rugged Candle Company at any time.

3. Product Information and Pricing

We strive to display accurate product information, including descriptions, pricing, and availability. However:

• All prices are in USD and subject to change without notice
• We reserve the right to limit quantities of any products or services
• Product colors may vary slightly from what appears on your screen
• We reserve the right to discontinue any product at any time
• Promotional offers and discounts cannot be combined unless explicitly stated

4. Orders and Payment

Order Acceptance

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including but not limited to:

• Product unavailability
• Errors in product or pricing information
• Suspected fraudulent activity
• Credit card authorization issues

Payment Processing

• We accept major credit cards, debit cards, and other payment methods as displayed at checkout
• Payment is processed securely through our third-party payment processor (Stripe)
• Your card will be charged upon order placement
• We do not store your full credit card information

Order Confirmation

You will receive an email confirmation once your order has been placed. This confirmation does not constitute our acceptance of your order. We reserve the right to cancel orders that have been confirmed.

5. Shipping and Delivery

Shipping Times

• Orders typically ship within 2-3 business days
• Delivery times vary based on your location and shipping method selected
• Shipping times are estimates and not guaranteed

Shipping Costs

• Shipping costs are calculated at checkout based on weight and destination
• Free shipping is offered on orders over $50 within the continental United States
• International shipping may be available with additional fees

Delivery Issues

• We are not responsible for delays caused by shipping carriers
• Risk of loss passes to you upon delivery to the carrier
• Please inspect packages upon delivery and report any damage immediately

6. Returns and Refunds

30-Day Return Policy

We offer a 30-day money-back guarantee on unused products in their original condition.

Return Process

• Contact us at hello@ruggedcandle.com to initiate a return
• Products must be returned in original, unused condition
• Customer is responsible for return shipping costs unless the item is defective
• Refunds will be issued to the original payment method within 7-10 business days of receiving the return

Non-Returnable Items

• Opened or used candles (for hygiene and safety reasons)
• Sale or clearance items marked as final sale
• Gift cards

Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us within 7 days of delivery
• Provide photos of the damage
• We will provide a replacement or full refund at no cost to you

7. User Accounts

Account Creation

• You may create an account to track orders and save preferences
• You are responsible for maintaining the confidentiality of your account credentials
• You must be at least 18 years old to create an account
• You agree to provide accurate and complete information

Account Security

• You are responsible for all activities that occur under your account
• Notify us immediately of any unauthorized use
• We reserve the right to suspend or terminate accounts that violate these terms

8. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, audio clips, and software, is the property of Rugged Candle Company or its content suppliers and is protected by United States and international copyright laws.

Trademarks

All trademarks, service marks, and trade names displayed on this site are proprietary to Rugged Candle Company or their respective owners.

9. User-Generated Content

Reviews and Comments

By submitting reviews, comments, or other content to our website, you grant Rugged Candle Company a perpetual, royalty-free, worldwide license to use, display, reproduce, and distribute such content.

Content Standards

You agree not to submit content that:

• Is defamatory, obscene, or offensive
• Violates any party's intellectual property rights
• Contains viruses or malicious code
• Violates any applicable laws or regulations

We reserve the right to remove any user-generated content at our discretion.

10. Candle Safety and Usage

Safety Warnings

• Never leave a burning candle unattended
• Keep candles away from flammable materials
• Place candles on stable, heat-resistant surfaces
• Keep out of reach of children and pets
• Trim wick to 1/4 inch before each use
• Burn for no more than 4 hours at a time

Disclaimer

Rugged Candle Company is not liable for any damage, injury, or loss resulting from improper use of our products. By purchasing our candles, you acknowledge that you have read and understand proper candle safety.

11. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

Data Collection

We collect information necessary to process orders and improve our services, including:

• Contact information (name, email, shipping address)
• Payment information (processed securely by third-party providers)
• Order history and preferences

12. Limitation of Liability

Rugged Candle Company shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from:

• The use or inability to use our products or website
• Unauthorized access to your personal information
• Errors or omissions in product information
• Any other matter relating to our products or services

In no event shall our total liability exceed the amount paid by you for the specific product giving rise to the claim.

13. Indemnification

You agree to indemnify and hold harmless Rugged Candle Company, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:

• Your violation of these Terms of Service
• Your violation of any rights of another party
• Your use of our products or website

14. Third-Party Links

Our website may contain links to third-party websites. These links are provided for your convenience only. We do not endorse or assume any responsibility for the content, privacy policies, or practices of third-party sites.

15. Modifications to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to this page. Your continued use of the website after changes are posted constitutes your acceptance of the modified terms.

Notification

We will update the "Last Updated" date at the top of this page when changes are made. For significant changes, we may provide additional notice via email or website banner.

16. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of Idaho, United States, without regard to its conflict of law provisions.

Dispute Resolution

Any disputes arising from these terms or your use of our website shall be resolved through:

1. Informal Negotiation: Contact us to resolve the issue informally
2. Arbitration: If informal resolution fails, disputes will be settled by binding arbitration in accordance with the American Arbitration Association rules
3. Small Claims Court: You may choose to pursue claims in small claims court if they qualify

Class Action Waiver

You agree to resolve disputes on an individual basis and waive any right to participate in a class action lawsuit or class-wide arbitration.

17. Severability

If any provision of these Terms of Service is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

18. Entire Agreement

These Terms of Service, along with our Privacy Policy and any other legal notices published on this website, constitute the entire agreement between you and Rugged Candle Company.

19. Contact Information

If you have any questions about these Terms of Service, please contact us:

Rugged Candle Company Email: hello@ruggedcandle.com Website: ruggedcandle.com

20. Acknowledgment

By using our website and purchasing our products, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.